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VariTec Consulting

Managed services

Your supply chain applications, run by people who know them.

VariTec runs and supports the applications behind pharmaceutical supply chains under agreed service levels. Whatever the platform, one team monitors, resolves and improves, across US and India time zones.

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Support that covers the whole flow

  • ANY APPLICATION

Tier 1

Service desk and monitoring

Ticket intake, alerts, first response and routing

Tier 2

Application support

Configuration, data fixes, partner and interface issues

Tier 3

Expert and change support

Root cause, releases, upgrades and vendor coordination

  • Agreed service levels
  • US and India time zones
  • Monthly reporting
  • What the service covers

One service for the applications that move product.

Serialization, ERP / WMS, EDI, integrations and the infrastructure underneath. The platform does not limit the service.

  • Monitor

Monitoring and alerts

Interfaces, jobs, queues and partner exchanges watched daily, with issues raised before users notice.
  • Resolve

Incident and exception resolution

Tier 1 to Tier 3 support with root-cause analysis, so the same problem does not return.
  • Change

Releases and change support

Release assessment, testing and validation support for every change to a managed application.
  • Partners

Partner and vendor coordination

We work with your trading partners and software vendors until an issue is closed.
  • Report

Service reporting

Monthly reports on tickets, trends, service levels and recommended improvements.
  • Improve

Continuous improvement

Recurring issues become fixes, automation or vSMAART dashboards.

Integration & BI →
  • Applications we manage

Whatever runs your supply chain, we can run it with you.

One managed service across the applications that move pharmaceutical product.

  • Serialization

Serialization

Line to country regulation, L1 to L5, on TraceLink, rfxcel, LSPedia, SAP ATTP and line systems.
Serialization →
  • ERP / WMS

ERP and warehouse applications

Order to cash on SAP, Ross and Syspro ERP, and warehouse management.
ERP / WMS →
  • EDI

EDI transactions

Twelve X12 transactions, from orders and chargebacks to payments.
EDI →
  • Integration

Integrations and interfaces

Connections between serialization, ERP, WMS, EDI and partner systems.
Integration →
  • Validated systems

Validated systems

Changes kept in a validated state as per 21 CFR Part 11, EU Annex 11 and GAMP 5.
Validation →
  • IT

IT infrastructure and cloud

Networks, servers, Microsoft 365, Azure and AWS for regulated operations.
IT & Cloud →
  • How we take over

A planned handover, without disruption.

Moving from another provider or an in-house team is planned step by step, so operations continue while we take over.

  • 1

Assess

We review your applications, interfaces, open issues and current support process.

 
  • 2

Transition

Knowledge transfer, runbooks, access and escalation paths agreed with your team.
  • 3

Operate

We run the service under agreed service levels, with clear ownership of every ticket.

  • 4

Improve

Recurring issues are fixed at the root, and monthly reports show trends and actions.

  • Why VariTec for managed services

Pharma context in every ticket.

  • Pharma and GxP

We understand the regulations

Our team knows DSCSA, EU FMD, GxP and data integrity, not only the software.
  • Validated change

Changes validated before production

Every change to a managed application is assessed and validated before it goes live.
  • One team

Line, enterprise and partners

One team across line systems, enterprise applications and trading partners, so issues do not move between vendors.
  • VSMAART

Every issue visible

vSMAART tracks every issue from detection to closure, with clear reporting.

vSMAART →

Tell us which applications keep your team busiest.

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